Why Do Nurses Need Formal Telephone Triage Training?

…. Because protocols cannot replace formal training...Existing training does not provide adequate risk management

As an expert witness on 20+ cases, I see the tragic results of poor training. Nurses using protocols continue to repeat mistakes identified in 1980's research!  My training programs remedy this gap.

As a front-line practitioner, I know telephone triage "up close and personal".  My training program is user friendly, "real world", evidence- and best practice- based.

As a trainer with 25+ years of experience, I teach strategies that expert nurses use.

As a protocol developer, my training complements all protocols -- adult, pediatric, paper-based and electronic -- from all developers.