Nurse Practice Act, Interstate Practice Nursing Boards

Do you have questions regarding your state board of nursing policy regarding telephone triage practice or interstate practice? Visit http://www.jimfred.com/nursing/nursinglic.htm to get contact information for all boards of nursing.

Interstate Practice and Nursing Boards

Among the most Frequently Asked Questions are those about standards and interstate practice:

• Who can legally perform telephone triage?
• How does the Nurse Practice Act define telephone triage?
• What are the current standards for medical call centers and telenurses?
• What regulations govern interstate practice of telephone triage?

Because telehealth is evolving so rapidly and because standards and regulations vary from state to state, nurses will find the most current information by visiting the specific web sites:

• Nurse Licensure Compact https://www.ncsbn.org/158.htm
• New York State Nurses Association's TelePractice definition http://www.op.nysed.gov/telepractice.htm

Standards for Call Centers

 TMAS Serves Both Consumers and Businesses that provide Telephone Medical Advice Services. Regulated businesses can obtain licensing information and download forms. http://www.dca.ca.gov/tmas/index.html

The American Accreditation HealthCare Commission/URAC has developed an Interpretive Guide for Health Call Center Standards. They can be reached at http://www.urac.org

Standards of Practice

The organization that has developed standards of practice is AAACN, American Association of Ambulatory Care Nurses. New standards may be ordered by phone at Phone 856.256.2350, Fax 856.589.7463