Free Remote Nurse Triage Resources:

Protocols, Guidelines,

Clinical Courses, Research

Triage Clinical Articles, Slides, Case Studies, Tutorials, QA Audit, Process Workflow,

NURSE TRIAGE RESOURCES (27 Items)

Privacy Policy. RESOURCES MAY BE DOWNLOADED FOR FREE

A SUMMARY

Please download free resources — triage documents and books. No registration or email address required. This unique, innovative nurse-developed and nurse -driven triage system is comprised of “4 in 1” package contains a complete, basic triage program to improve patient safety. The four main components represent “layers of protection” (Robert Smith, JD) — evidence of the clinical “duty of due care” — a commitment to decrease malpractice risk. Privacy Policy.

PLEASE NOTE: CONTENT ON THIS PAGE IS STILL IN PROCESS. ALL UPDATES WILL BE COMPLETE BY JANUARY OF 2026.

  1. Protocols & Guidelines (45- 50) address emergent to non-urgent Adult, School Age & Infant-Child symptom patterns (1,000+).

  2. Documentation Form - ensures proper documentation, communications & risk management

  3. Training Materials include:

    • 30-page Users Guide – Unique and complete with insightful FAQs.

    • Audiolinks to 20 real life malpractice case studies with tutorials for discussion & analysis

    • Five key clinical articles addressing How to Perform nurse triage including Risk Management Issues in reote nurse triage

  4. Standards – Basic nurse triage practice standards, including nurse triage job qualifications, job description and practice standards.

TRIAGE NURSE SYSTEM COMPONENTS & EXEMPLARS (27)

  • AGE-BASED, 5-LEVEL TRIAGE PROTOCOLS & GUIDELINES (3 VOLUMES)

  • UPDATED TRIAGE SYSTEM COMPONENTS (7)

  • CLINICAL TRIAGE TRAINING ARTICLES , AUDIO LINKS (6)

  • MALPRACTICE CASE STUDIES WITH TUTORIALS (AUDIOLINKS) (20+)

  • SLIDE DECKS OF TRIAGE TOPICS (4)

  • FIRST BASIC “HOW TO” TRIAGE TRAINING MANUAL FOR NURSES

Remote Nurse Triage

A Nursing Process-Based System

All RESOURCES MAY BE DOWNLOADED FOR FREE —- Privacy Policy

Remote Nurse Triage System Components

  1. Nurse Triage Workflow Process (2015-2025) Nurse triage requires estimating, then classifying symptom urgency. Nurse Triage Process Workflow is a Framework that broadly but succinctly outlines the Triage Task — Process, Structure and Outcome with 5-level triage. Deceivingly simple in appearance, it represents how the basic nursing process (assessment, working diagnosis, plan, evaluation) can be adapted to remote triage.

    Please Note: Current HIPAA privacy policy, the fourth step of the nursing process — evaluation, or outcome feedback (patients’ diagnosis after on-site evaluation) is still missing on the Workflow Process form. Updating this policy for remote triage enables clinicians to learn from successful or unsuccessful decisions will help to improve clinical practice of remote triage, according to risk management experts. Of all nursing subspecialties, remote triage requires outcome feedback. Remote triage should not take place in a vacuum — likely a system error — defined as “breakdowns in processes, communication, technology, or resources leading to preventable patient harm”. (PDF-2.3 MB)

  2. Universal Guideline (2025-2026) Triage Checklist Template based on Nurse Triage Process Workflow key safety features (PDF-201KB)X

  3. Remote Triage QA AUDIT (2025-2026) Nurse triage performance improvement review. Quality Assurance of Triage Process (PDF-147 KB)

  4. Triage Rules of Thumb (Heuristics) (2025-2026) Nurses use Rules of Thumb to perform triage (Lephrohon, Patel 1995) (PDF-182 KB)

  5.  Triage Documentation Form (1993-2026) A foundational documentation tool faithfully represents the nursing process –modified for triage. The missing fourth step–evaluation or patient outcome will require modified HIPAA regulations. EMR/EHR’s prospective role in synthesizing patient context —risk level — based on Predictive Analytics of past & current medical history (PDF-692 KB)

  6. Nurse Triage Job -Qualifications, -Description & -Competencies (2025-2026) (PDF-781 KB)

  7. Care for Caregiver (1993-2025): Stress Reduction, Job Satisfaction for High Stress Task (2025) (PDF-66 KB)

  8. Triage-Specific Phone Tree (2000-2025) Avoid “Triage Volume Overload” (PDF-35 KB)

  9. Patient Brochure for Nurse Triage Services (1993- 2025) How to Help the Triage Nurse Help You” (PDF-72 KB)

    Clinical Training Resources for Remote Triage

  10. Essentials for Expert Nurse Triage (2025) Nurse Triage “How To” Course (PDF-505KB) 

  11. Nurse Triage Risk Management 3 (2020-2026) Pending Research, Standards, Case studies(PDF-954KB)  

  12. Triage Guideline Competency (2017)  First User’s Guide for Nurse Triage Guidelines (PDF-6.6MB) 

  13. Triage Risk Management 1 (2005) Triage trends, risks, controversies & case studies. (PDF-1MB)

  14. Triage Risk Management 2  (2006) Experts discuss nurse triage risks & solutions. (PDF-800KB)

    Remote Nurse Triage Training Slide Decks

    Slide decks collectively address current risk management issues, system error, common practice error leading to malpractice and near misses.

  15. Nurse Triage: Creating a Culture of Safety (2020) Risk Management (PDF-372 KB)

  16. Triage Protocols for High Risk Populations (2019) Protocol Design, Bhopal India (PDF-241 KB)

  17. To Err is Human, To Delay is Deadly (2012 - 2025) Risk Management. case studies (PDF-372 KB)

  18. Essentials for Expert Practice (2016 - 2025) Slides for updated “How To” article (PDF-590KB)

  19. Remote Triage Research

  20. Safety of Clinical and Non-Clinical Decision Makers in Performing Triage. (2015) Wheeler, SQ., et al. Compares clinicians” & non-clinicians’ triage practice and safety. Journal of Telemedicine and Telecare: (PDF-186KB)

  21. Lessons Learned from Unusual Calls to the ED (1989). Wheeler, SQ. Journal of Emergency Nursing. (PDF-160KB)

  22. Google Scholar. Sheila Quilter Wheeler Articles (13) and research dating from 1993-2023

  23. Triage Articles & Research (2000-2020) Archival Nurse Triage topics by Wheeler. (PDF-28.2 MB)

  24. WayBack Machine: Internet Archive Explore TeleTriage Systems Historical Website dating from 19-2026

  25. Audio-links: Nurse Triage Case Studies & Tutorials

  26. 10 + Case Studies (1993) (Thomson-Delmar), Audio-links to recreated Adult & Pediatric Remote Triage Malpractice Cases (MP3-11.8 MB)

  27. 10 + Case Studies (2009) (McGraw Hill) Audio-links to recreated Adult & Pediatric Remote Triage Malpractice Cases (MP3-6.3 MB)

  28. Remote Nurse Triage Training Manual, Protocols, Guidelines

  29. Telephone Triage: Theory, Practice & Protocol  (1993) First “How to” for Remote Nurse Triage. (PDF-62.5 MB)

  30. Adult & Womens’ Health (2017) (PDF-215.8 MB)

  31. School Age Children Age Six to 18 Years (2017) (PDF-62.7 MB)

  32. Infants & Children Age Birth to Six Years (2005) (PDF-36 MB)

    1. RESOURCES MAY BE DOWNLOADED FOR FREE

  33. TeleTriage Systems Copyright Statement. Copyright 1993 -2026 Sheila Quilter Wheeler, TeleTriage Systems Publishers.  All Rights Reserved.  All materials are protected by copyright.  No part of it may be reproduced, stored in a retrieval system, or transmitted, in any form, or by any means – electronic, mechanical, photocopy, recording or otherwise – without prior written permission of Sheila Wheeler, except for brief quotations embodied in critical articles and reviews. For problems receiving free materials, or for permissions, please contact Ms. Wheeler @ 415 453 8382

Rather have Bound Nurse Triage Guidelines for $50?

5-Level Triage, All Age-Based Protocols/Guidelines

Serves as a Basic Reference, Introductory Training Tool

or to “Build Your Own” with Your Physician Preferences

ADULT AGE 18+ YEARS SCHOOL AGE 6 - 18 YEARS INFANT-CHILD BIRTH - 6 YEARS