Free Nurse Triage Resources & System Components
Training Materials, Guidelines, Standards, Tools
Training: Clinical Articles
Essentials for Expert Nurse Triage. Part One. (2025) (PDF-505KB) Basic “How To” Course for Nurse Triage
Triage Risk Management 3 (2020-2026) (In Process) Research, Standards, 20+ Case studies(PDF-954KB)
Triage Guideline Competency (2017) Unique User’s Guide for Nurse Triage Guidelines (PDF-6.6MB)
Safety of Clinicians and Non-Clinicians Performing Triage. (2015) Narrative review comparing clinicians’ and non-clinicians’ triage practice and safety. Journal of Telemedicine and Telecare: (PDF-186KB)
Triage Risk Management 1 (2005) Triage trends, risks, controversies & malpractice case studies. (PDF-1MB)
Triage Risk Management 2 (2006) Experts discuss nurse triage risks & potential solutions. (PDF-800KB)
Triage Articles & Research (2000-2020) Archival Triage topics by Wheeler in one folder. (PDF-28.2 MB)
Audiolinks to Triage Malpractice Case Studies with Tutorials
10 + Case Studies (1993) actual triage malpractice cases with Tutorials (Delmar-Thompson), (MP3-11.8 MB)
10 + Case Studies (2009) actual triage malpractice cases with Tutorials. (McGraw Hill) (MP3-6.3 MB)
Slide Decks on Triage Topics
A set of four slide decks, authored by Sheila Wheeler, RN, MS, provide an overview of key issues in the emerging subspecialty of nurse triage. Collectively, the slides address current risk management issues, system error, common practice error leading to malpractice, nurse triage standards, and clinical training for triage.
Nurse Triage- Creating a Culture of Safety (2020) (PDF-372 KB)
Nurse Triage Guidelines for High Risk Population (2019) (PDF-241 KB)
Triage Guidelines
Adult, Geriatric & Women’s Health, Triage Guidelines (2017) (PDF-215.8 MB)
School Age Children, Age Six to 18 Years, Triage Guidelines (2017) (PDF-62.7 MB)
Infants and Children Age Birth to Six Years, Triage Guidelines. (2005) (PDF-36 MB)
Historical: Triage Training Manual
. Telephone Triage: Theory, Practice, and Protocol Development (1993) The first and only training manual for basic nurse triage. Sheila Quilter Wheeler, Judith Windt, (PDF-62.5 MB)
Revised Nurse Triage Tools & Standards (2025-2026)
Workflow Process (2025) Triage process based on Nursing Process (PDF-2.3 MB)
Triage Documentation Form (2025-2026) (PDF-692 KB)
QA AUDIT (2025-2026) Performance Evaluation nursing process, verbal/written communication, continuity (PDF-147 KB)
Triage Rules of Thumb (2025-2026) Heuristics for Triage (PDF-182 KB)
Nurse Triage Job -Qualifications, -Description & Competencies (2025-2026) (PDF-781 KB)
Care for the Caregiver (2025): Stress Reduction, Self Care, Job Satisfaction (2025) (PDF-66 KB)
Triage-Specific Phone Tree (2025) Making Advice nurse the first option may lead to “Triage Call Overload” (PDF-35 KB)
Patient Brochure for Triage Services (2025) “How to Help the Triage Nurse Help You” (PDF-72 KB)
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