Innovative Nurse Triage Projects

Clients & Collaborators

Ms. Wheeler has worked collaboratively with clients from a range of settings: academia, medicine, software companies, military facilities and health maintenance organizations. She has consulted internationally and worked with experts from relevant clinical disciplines.

    • AAACN Conference

    • 2014-2015 - UCSF Ambulatory Care Clinics

    • 2013 - Sutter Health Clinical Call Center

    • 2010 - SF Dept. Public Health, Telephone Triage Training

    • 2011 - Telephone Triage for Physicians, Keck School of Medicine, USC, Los Angeles

    • 2014 - Sutter Health, Preceptor Training and Consultation                                             

    • Calgary Health Link, Calgary, Alberta, Canada

    • Hospital Authority, Hong Kong, China

    • Presentation: Safety in Teletriage, to Physicians in Bhopal, India 

    • Martin Army Hospital, Ft. Benning, GA

    • Veteran’s Administration: Omaha, Nebraska

    • Lemoore Naval Air Station, Lemoore, CA

    • Offutt Air Force Base, NB

    • Langley AFB, VA

    • Pt. Hueneme Naval Base, CA

    • Davis-Monthan AFB, AZ

    • Beale AFB, CA

    • Walson Air Force Base, New Jersey

    • Veteran’s Administration Medical Center (San Francisco, Palo Alto, Sacramento, Fresno, Hawaii, 

    • Massachusetts General Internal Medicine Associates

    • St. Mary’s Medical Center, San Francisco, CA

    • Children’s  Hospital, Minnesota

    • Kalamazoo Center for Medical studies, Kalamazoo, MI

    • Santa Barbara Public Health Department, Santa Barbara

    • Nurseweek Seminar, Los Angeles, CA

    • Lorman Education Services, Eau Claire, WI

    • Emergency Nurses Association, Management Conference, CA

    • Oregon Medical Group, OR

    • Care Management Resources, MD

    • Pediatric Partners, San Francisco

    • Healthcare Partners, Los Angeles

    • Midland Hospital, TX

    • Pfizer Pharmaceuticals:  Boston; Chicago

    • Marin Community Clinic, CA

    • Marin Maternity Services, CA

    • OrNda Healthcorp, CA

    • Santa Clara Valley Medical Center, CA

    • Stanford Health System, CA

    • Kaiser Permanente: San Diego, Los Angeles,  South San Francisco, Oakland, San Rafael, Cleveland

    • Future of Ambulatory Nursing - San Francisco General Hospital

    • Telephone Triage - Crisis Intervention.  Emergency Nurses  Scientific Assembly, New Orleans

    • Ambulatory OB/GYN Nursing Conference, San Francisco

    • HealthLine Corporation, CA

    • Cigna Healthcare, AZ

    • Palo Alto Medical Foundation, CA

    • 1994 – 2001 Founder, Chairperson, Speaker:  “Telephone Triage: Essentials for Expert Practice”, first 3-site national clinical telephone triage conference, 6,000 attendees

    • 1994 - American Academy of Ambulatory Care Nursing, San Diego, CA

    • 1986-1990 - Kaiser Permanente, Cleveland Heights, OH

Client Feedback

“Your work is a godsend. I am truly grateful to have found it. Thank you for all you do.” D.L, RN, MSN, PHN. California.  

Feedback from 120 nurses attending a 2016 day-long Telephone Triage training near Washington, DC at a State Health Agency Regional Office

  • Learned a lot. Can’t think of anything that was missing.

  • I loved it!

  • Excellent content!

  • Such a great day with much needed information!

  • I didn’t want to miss anything!

  • Great job!

  • Information clear and needed!

NURSE TRIAGE CLINICAL COURSES

Six+ CE Courses: Books or long articles, post test & answer key.

  • Risk Management Part 1, 2, 3

  • Advanced Telepractice (2020) Update to 1993 Training Manual, “Telephone Triage, Theory, Practice and Protocol Development”

  • Decisionmaking Safety (2015) - Research-based Article from Journal of Telemedicine and Telecare (Cited in 50+ Research articles)

  • Nurse Triage COURSE DESCRIPTIONS INTERNET ARCHIVE

NURSE TRIAGE CLINICAL TRAINING